itusvpn.com (“our Site”) and the services available through it are operated by Host Little, LLC (referred to as “Host Little”, “we”, “us” and “our”).
2. Information we may collect from you, why we need it and how we use it
We may collect and process the following data about you:
What data we collect: When you register we may collect your name, username, email address, password (encrypted) and IP address.
Why we need this data and how we use it: We may collect your name to personalize the services we offer to you, and collect your username and password in order to provide you with access to the web based control panel and to our downloadable VPN software. We collect your email address in case you forget your password or wish to receive email newsletters. Your IP address is logged by us so that we can prevent any spam, fraud or abuse of our Site and our services. In general, we use the data we collect to provide our services to you, prevention of fraud and abuse. From time to time we may email you news, updates and sales offers which you can easily opt out of receiving by clicking the “unsubscribe” in the relevant email.
How long do we store this data: If you continue to use one of our services, we will store your registration data for as long as you are using one of our services or have an active account, and for up to two years after that. We may keep your registration data for an extended period as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
On request for payment details:
1. If you opt to pay for use of our services, we will use a third party payment processor to take payment from you. These third parties are properly regulated and authorised to handle your payment information and are prohibited from using your personal data for promotional purposes or for any other purposes other than providing these services to us.
What data we collect: We collect payment information, which will vary depending on the payment method chosen by you, but may include your name, address and credit card information. We also collect geo-IP data to determine your country of origin. We never handle or store complete credit card numbers, as this is done on our behalf by our payment processors. If you are a business user, you may choose to provide additional details, such as your company name, address and EU VAT number (if applicable).
Why we need this data and how we use it: We store this information as we require a record of your payment for accounting, taxation and invoicing purposes and to manage your account. We may also use your payment information to detect and prevent fraud.
How long do we store this data: If you continue to use one of our services, we will store your payment data for as long as you are using one of our services or have an active account, and for up to two years after that. We may keep your payment data for an extended period as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
2. If you use our VPN service:
What data we collect: We will store a time stamp and IP address when you connect and disconnect to our VPN service, the amount data transmitted (up- and download) during your session together with the IP address of the individual VPN server used by you. We do not store details of, or monitor, the websites you connect to when using our VPN service. We collect aggregated statistical (non-personal) data about the usage of our mobile apps and software.
Why we need this data and how we use it: We need this data to can monitor the performance and usage of our VPN Service, for example it enables us to sort server nodes by the number of users connected, to limit your account to one concurrent IP address per VPN connection (to prevent shared accounts), resource analytics (to carry out usage analysis for administrative purposes) and to prevent abuse and fraud.
How long do we store this data: This data is stored on our system for between 2 and 3 months unless we are required, for legal reasons or under exceptional circumstances (including our own investigations of fraud or abuse), to retain this data for an extended period. For more information about logging on our VPN Service, please see our separate VPN Logging Policy.
Please see our Cookie and Third Party Tracking and Analytics Policy.
4. Where we store your personal data
5. Disclosure of your information
when necessary to deliver the product or service you require such as with a payment card provider who we use to process your credit card transaction;
when authorized by law or necessary to comply with a valid legal process;
when required to protect and defend the rights or property of the ItusVPN, including the security of our products and services;
when necessary to protect the personal safety, property or other rights of the public, the ItusVPN or its customers or employees; or
in connection with a sale of all or part of our business.
6. Your Rights with Respect to your Data; Emails
The UK Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. You have the right to ask us about the personal data we process about you, the purpose and nature of the processing, and to provide information on who we share it with. You have the right to request that we update, correct, or delete (assuming that this does not impact the services we are providing to you) your personal data at any time by emailing us at firstname.lastname@example.org. Please note that we may reject requests which risk the privacy of others or are unreasonable or repetitive, or would require disproportionate effort. Unless you request us to delete your data, please note that we may keep your personal data for one year after you stop being a customer (but we typically keep your personal data no longer than is reasonably necessary given the purposes for which the data was collected). You have the right to opt-out of receiving certain emails at any time by following the relevant unsubscribe process outlined in the applicable email. Please be aware that our emails may include important or useful information about our services, and you may not be able to unsubscribe from certain transactional emails.
7. Links to 3rd Party Sites; Other ItusVPN Privacy Policies
8. Social Media Widgets; Social Media Logins
9. Do Not Track
Do Not Track (or DNT) is a preference you can set in your browser to let websites you visit know that you do not want websites to collect certain information about you. Host Little does not support the Do Not Track browser setting. Host Little does not track visitors to the Sites and therefore does not respond to DNT signals.
10. Your California Privacy Rights
Under California Civil Code sections 1798.83, California residents may request a notice describing what categories of personal customer information Host Little shares with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. To the extent applicable to Host Little, such notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following email: email@example.com
11. Changes to this policy